Policies

CARE

You have decided to excite your lobes and now its time to look after your handmade piece. If you want your piece to keep its original shape try not to place them in tight places; pocket, purse. Your piece is made to last, but will not handle bending or rough handling. To remove any makeup or misguided stains a wet wipe will do.  A polishing cloth will keep the sterling silver shining fabulously. 

RETURNS & EXCHANGES

As these pieces live in your lobes, we do not offer change of mind, exchange or refund of purchases due to hygiene reasons. If a piece has broken on the way or was delivered faulty, please contact us and we will try our best to figure out the best outcome. Please note that handcrafted items will vary slightly due to their handmade nature. Sale items and custom made listings are typically non refundable. 

All orders are made and packaged by a one woman show in her Sydney studio. As some items are made to order shipping time for each item may vary. Please allow up to 5 business days for dispatch. 

Once shipped, your order should take between 2 - 4 business days (Australia) and 3 - 10 business days (International) to arrive. Please note that international shipping is sent via Australia Post standard airmail shipping and does not include a tracking number. 

PRIVACY

Bau.tista respects your privacy and will not disclose any of your personal information.